We will issue you with a sales return document which will include the address for the product be returned to, the credit value that will be issued upon inspection and return – this document will include restocking charges if applicable.
There is a 25% restocking charge for items being returned where, for example, they have been ordered in error by the customer.
Special order items and some Rational accessories are non returnable.
If your return is accepted, it is your responsibly to arrange return to address on the sales return document. Please enclose the document with your return. We can suggest appropriate carrier’s that you can use to your return your items.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.