Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at sales@stephens-catering.com

We will issue you with a sales return document which will include the address for the product be returned to, the credit value that will be issued upon inspection and return – this document will include restocking charges if applicable.

There is a 25% restocking charge for items being returned where, for example, they have been ordered in error by the customer.

Special order items and some Rational accessories are non returnable.

If your return is accepted, it is your responsibly to arrange return to address on the sales return document.  Please enclose the document with your return.  We can suggest appropriate carrier’s that you can use to your return your items.

 
You can always contact us for any return question at sales@stephens-catering.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@stephens-catering.com